Shipping policy
Shipping Policy
Thank you for shopping at Mel’s Collections. This Shipping Policy outlines how orders are processed and delivered.
1. Order Processing Time
All orders are processed within [1–5 business days]. Orders are not shipped or delivered on weekends or public holidays.
If there is a high volume of orders, processing times may be slightly delayed.
2. Shipping Time
Estimated delivery times vary depending on your location:
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UK: [2–5 business days]
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Europe: [5–10 business days]
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International: [7–15 business days]
Please note that these are estimated delivery times and not guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be offered on certain orders or promotions.
4. Order Tracking
Once your order has been shipped, tracking information will be provided where available. It may take a few days for tracking updates to appear.
5. Delays and Lost Packages
Mel’s Collections is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
If your package is significantly delayed or appears lost, an investigation may be initiated.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer.
7. Incorrect Shipping Information
Please ensure that your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, you must report the issue within [48 hours] of delivery with proof.
9. Changes to This Shipping Policy
This Shipping Policy may be updated at any time. Changes will be posted on this page.