Refund policy

Return & Refund Policy
Thank you for shopping at Mel’s Collections. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns
You have [14/30] days from the date you receive your item to request a return. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items
Certain items cannot be returned, including:

  • Gift cards

  • Sale or clearance items (if applicable)

  • Personalised or custom-made products

  • Hygiene-related items (e.g. earrings, undergarments)

3. Return Process
To start a return, you must provide your order number and reason for return.
If your return is approved, instructions will be provided on how and where to send your item. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refunds
Once your return is received and inspected, you will be notified of the status of your refund.
If approved:

  • Refunds will be processed to your original payment method

  • Please allow [5–10 business days] for the refund to appear in your account

5. Exchanges
Items are only replaced if they are defective, damaged, or incorrect.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must report it within [48 hours] of delivery with proof. A replacement or full refund will be arranged at no additional cost.

7. Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card provider (processing times may vary)

  • Contact your bank

8. Changes to This Policy
This Return & Refund Policy may be updated at any time. Changes will be posted on this page.