FAQ's

Frequently Asked Questions (FAQs)

1. How long does shipping take?
Shipping times vary depending on your location:

• UK: 2–5 business days

• Europe: 5–10 business days

• International: 7–15 business days

Please note that these are estimated delivery times and may vary.

2. How long does it take to process my order?
Orders are typically processed within 1–5 business days. Processing times may be longer during busy periods or holidays.

3. Can I track my order?
Yes, tracking information will be provided once your order has been shipped, where available.

4. What is your return policy?
We accept returns within [14/30] days of delivery, provided the item is unused, in its original condition, and in original packaging.

5. Do you offer refunds?
Yes, once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days.

6. What items are non-returnable?
Certain items cannot be returned, including:

• Sale or clearance items

• Gift cards

• Personalised products

• Hygiene-related items (such as earrings)

7. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, you must report it within 48 hours of delivery with proof so we can resolve the issue.

8. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and costs vary depending on your location.

9. Will I have to pay customs or import taxes?
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

10. Can I change or cancel my order?
Orders can only be changed or cancelled within a short time after being placed. Once processing has begun, changes may not be possible.

11. How can I contact you?
You can reach us via email at:
zencefil20@gmail.com

12. What payment methods do you accept?
We accept major payment methods available at checkout, including credit/debit cards and other secure payment options.

If you have any additional questions, feel free to contact us.